Affordable online tax returns

We are committed to protecting your privacy. Tax Returns Australia recognises the sensitivity of the information that you provide on your tax return, and we assure you that we view it seriously. Unless you directly give us consent to do otherwise, Tax Returns Australia will only collect and use your personal information as set out below.

Tax Returns Australia will not collect personal information about you without your consent. The only personal information we collect comes from the information which you provide and how you use our website, for example by registering on our site and making a payment. If you contact us, we may keep a record of that contact.

Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Tax Returns Australia uses cookies to make your use of our website and services as convenient as possible. Cookies in and of themselves do not personally identify users, although they do identify a user's browser. Cookies are useful to estimate our number of members and determine overall traffic patterns through our website. They also allow us to retain information that you have submitted in order for us to lodge your tax return.
If you do not wish to receive any cookies you may set your browser to refuse cookies, however this may mean you will not be able to submit a tax return using our website service.

Your personal information is confidential. Our purpose in collecting information about you is to enable you to submit your tax return in a fast, convenient and safe way, and to ensure you receive any money owing to you as quickly as possible.

Tax Returns Australia will not use or disclose any information about you without your consent, unless:

We may contact you at the email or other address that you provide to us in order to:





We will not send you 'spam' (advertising information) without first asking you whether you wish to have promotional information sent to you. If you are receiving promotional information about Tax Returns Australia and do not wish to receive this information any longer, you may remove your name from our list either by visiting our website and following the instructions on how to withdraw your information from that site (where that facility is available), or e-mailing us at privacy@taxreturnsaustralia.com.au and asking to be removed from our mailing list. Please allow 14 days for this request to be processed.

If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by entering your registration details on our website, or by e-mailing us at privacy@taxreturnsaustralia.com.au. Our file of your information will be made available to you within 14 days.

If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at privacy@taxreturnsaustralia.com.au. and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

Tax Returns Australia will take all reasonable steps to keep secure any information that we hold about you. Your information is encrypted using 128-bit encryption, and stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Tax Returns Australia. Tax Returns Australia will not be held responsible for events arising from unauthorised access to your personal information.

You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Tax Returns Australia website. Please notify us immediately if there is any unauthorised use of your account by any other internet user or any other breach of security.

For the purposes of viewing your return, you will have a user log-on and password. You are responsible for the security of your password and login information. You take responsibility to ensure the confidentiality of this information.

If Tax Returns Australia becomes aware of any ongoing concerns or problems with sites on our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at privacy@TaxReturnsAustralia.com.au.

Our commitment to be a leading provider of online tax assistance services means that our business will continue to evolve as we introduce new services and features to our website. Because of this, from time to time, our policies will be reviewed and may be revised. Tax Returns Australia reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its website.

To view our Privacy Policy in full, please click here.

The Tax Office is authorised by the Income Tax Assessment Act 1936, the Income Tax Assessment Act 1997 and the Taxation Administration Act 1953 to ask for information in this form. We need this information to help us to administer the taxation laws.

We may give this information to other government agencies authorised by law to receive it-for example, benefit payment agencies such as Centrelink, the Department of Education, Employment and Workplace Relations and the Department of Families, Housing, Community Services and Indigenous Affairs; law enforcement agencies such as state and federal police: and other agencies such as the Child Support Agency, the Australian Bureau of Statistics and the Reserve Bank of Australia. The Commissioner of Taxation, as Registrar of the Australian Business Register, may use the ABN and business details which you provide on this tax return to maintain the integrity of the register.

You cannot lodge your income tax form electronically if you do not quote your TFN.

Electronic funds transfer – direct debit Where you have requested an EFT direct debit some of your details will be provided to your financial institution and the Tax Office's sponsor bank to facilitate the payment of your taxation liability from your nominated account.

Family tax benefit Where you have claimed the family tax benefit (FTB), your claim will not be accepted if you do not provide the TFN of each person included in your claim unless you are exempt from providing it—exemptions are explained in the FTB tax claim instructions and Explanation of Terms.

The Family Assistance Office (FAO) - which is a partnership between Centrelink, the Tax Office, Medicare Australia (formerly known as the Health Insurance Commission) and the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCIA) - is authorised by the A New Tax System (Family Assistance) (Administration) Act 1999 to ask for the information in the FTB tax claims. The information will be used for the purposes of administering family assistance payments. Limited personal information may be used for customer surveys run by the Tax Office and its client departments, or by research organisations on their behalf. Limited information about you may also be disclosed to others when your circumstances affect their entitlements to payments and services.

The FAO may also give this information to someone else if you give permission, or to government agencies authorised by law to receive it - for example, partner agencies including Centrelink, the Tax Office, Medicare Australia and FaHCIA; assistance agencies such as the Aboriginal and Torres Strait Islander Commission; the Department of Education, Employment and Workplace Relations and other agencies such as the Child Support Agency and the Department of Immigration and Citizenship.

To view our Privacy Policy in full, please click here.